Zendesk Commerce by agnoStack vs. Gorgias
THE #1 eCommerce Customer Support platform trusted by retailers of all sizes is Zendesk Commerce by agnoStack.
Supercharged agent support experience
Zendesk Commerce by agnoStack was created to provide eCommerce Customer Support teams with an industry-leading set of tools, empowering agents adopt a customer-first approach to resolving issues.
Gorgias is heavily focused on leveraging automation and ticket deflection as the solution for large amounts for support requests, whereas agnoStack is focused on providing support agents with the best tooling - and an easy to use interface - to empower them to operate much more efficiently. This allows retailers using agnoStack to offer truly amazing experience for their customers, resulting in increased brand loyalty.
Full support across ALL major eCommerce Platforms
The combination of Zendesk plus agnoStack offers an unparalleled experience for support teams, regardless of the underlying software stack. The ability to connect multiple brands and platforms into a single view of the customer is a game changing feature which is lacking in all other support alternatives including Gorgias.
While Gorgias has a strong footprint in the Shopify ecosystem with a solid feature set, it is lacking behind in most other eCommerce platforms. agnoStack has full support for most major eCommerce platforms including Shopify, BigCommerce, Magento/Adobe Commerce, commercetools, Woo Commerce Elastic Path and more. agnoStack allows agents to seamlessly support their customers within a single, familiar unified user interface.
“ I LOVE this product and would recommend it to anyone. agnoStack made a huge difference to our agent workflow, as well as overall customer experience - from nearly the very first day. And their customer support is incredible! “
agnoStack empowers Zendesk Commerce retailers to provide post-purchase experiences that match the incredible products they sell...and the websites they sell them on.
Agent Workspace
Seamlessly communicate with customers across email, social and chat - all within a single conversation.
Customer Insights
Easily actionable customer data across your Commerce, CRM and Marketing systems.
Integrated Reminders
Individual agent and order level reminders to never forget to get back to a customer.
Advanced Macros
Simplify common replies containing data across your Commerce, Shipping and Payment platforms.
Unified Timeline
View all order, shipping, marketing and ticketing related events in a single chronological list.
Customer & Order Notes
Simple editable agent notes on customer preferences and order details.
Conversational CRM
From Sales to Service - Zendesk captures the full customer journey with rich, fluid conversations.
Customers - Not Queues!
Quickly keep a heads up view on VIP customers, frequent purchasers - or orders that need extra help.
agnoStack Empowers Retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.